Plenary Session 1 – How can we impact the social sustainability of tourism in times of uncertainty?
22 Sep 2022

Plenary Session 1 - How can we impact the social sustainability of tourism in times of uncertainty?.

How can we impact the social sustainability of tourism in times of uncertainty? What are the available means and what are the new perspectives? What is the role of ISTO, its members and partners?

Keynote speakers from the academic and professional tourism sector and will provide answers to these questions and will inspire the participants on the global theme of the Congress.

Thursday 13 October | 11:30

FR | EN | ES

Isabel Novoa

ISTO President & Deputy General Manager at Novojet, Chile

Senior Business Leader and Strategic Business Innovation Specialist.

Show more

leading the end-to-end delivery of cultural, operational and digital transformation projects in global, customer-focused businesses. President of the International Social Tourism Organisation (ISTO), also Deputy General Manager of Novojet Group, a leading social tourism Chilean tour operator.

Rémy Knafou

Emeritus Professor of Geography- University of Paris 1 Panthéon-Sorbonne

Born in 1948, associate professor of geography, Doctor of State in literature (thesis on the integrated winter sports resorts of the French Alps, Masson, 1978),

Show more

successively director of research at the CNRS (National Centre for Scientific Research), professor at the University of Paris 7, then at the University of Paris 1 - Panthéon-Sorbonne, where he directed the IREST (Institut de Recherche et d'Études supérieures de Tourisme), creator and director of the Institut de Saint-Gervais, "Institut de recherche-action" on the tourist mountain, creator and director of the MIT team (Mobilities, Itineraries, Tourisms), the first French team to have taken tourism as a research object.
Latest book: Reinventing tourism. Saving our holidays without destroying the world (2021), éditions du Faubourg.

Luis Araujo

President at Turismo Portugal

Luis Araújo is the President of Turismo de Portugal (Portuguese National Tourism Authority) since February 2016. He is also President of ETC – European Travel Commission since September 2020 and President of NEST – Tourism Innovation Center in Portugal.

Read more

He has a degree in Law. Board Member at Group Pestana responsible for the Hispanic America hotels operations Argentina, Venezuela, Colombia and Cuba. He was also Head of Development for the same Continent and Head of Sustainability since the creation of the department in 2009. From 2001 to 2005 he worked for the Brazilian branch of the company where he was successively Board’s Associate for New Projects in Brazil, Board Member and Vice President for the Group Pestana in South America, with responsibility for New Business Development and Area Operations. He served the Portuguese Government as Head of the Cabinet of the Portuguese Secretary of State for Tourism between 2005 and 2007.

Joana Lima

Assistant Professor at the University of Évora and a researcher at the CIDEHUS Research Unit

Joana Lima is currently an Assistant Professor at the University of Évora and a researcher at the CIDEHUS Research Unit. She holds a PhD in tourism (2015) from the University of Aveiro.

Show more

Her PhD thesis focused on the effects of family tourism in Portugal, particularizing the case of the low-income families, and won the 1st place in the PhD thesis competition (2017 Edition) promoted by Turismo Centro de Portugal (the regional tourism entity). Since 2008 until 2010 she was a research assistant in three research projects in Portugal in the field of social tourism and in 2021 she started to teach the first curricular unit totally devoted to social tourism in Portugal (optional course in the Tourism Degree at the University of Évora). Her main research areas of interests are social tourism, family tourism, impacts of tourism on tourists and the tourist experience. Her main publication in social tourism is a book she edited, invited by CABI, entitled “Social Tourism – Global Challenges and Approaches”.