Parallel Session 1 – How proximity tourism can influence people? What are the impacts for residents and travellers?
22 Sep 2022

Parallel Session 1 - How proximity tourism can influence people? What are the impacts for residents and travellers?.

How proximity tourism can influence people? What are the impacts for residents and travellers? How to keep a good balance between domestic/regional tourism and international long-distance travel?

Presentations of policies and best practices coming from representatives of different regions and destinations.

Thursday 13 October | 14:30

FR | EN | ES

Muriel Antoniotti

President ISTO Europe
Muriel Antoniotti

With more than 25 years of experience in tourism for all, she has developed her expertise particularly in the areas of mobility for children and young people,

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European citizenship, accessibility to holidays for all, and respite for carers, as well as the development of caring tourism that benefits local development. Her past associative commitments for ANCV, local associations for personal assistance, and currently for ISTO (2012) and Vacances Ouvertes (2018) reinforce her desire to work for tourism for all.

Damià Serrano i Miracle

Marketing and Research Director at the Catalan Tourism Board (Agència Catalana de Turisme).

Director of Experiences Marketing and Research at the Catalan Tourism Agency - Catalan Tourist Board. Coordinator of the Tourism Observatory in Barcelona: city and region.

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Head of LABturisme (innovation and business intelligence unit) of the Provincial Council of Barcelona, which transfers tourism knowledge between the University and the main R&D groups to the main DMOs. Professor of Smart Tourism Destinations at CETT University of Barcelona. His area of expertise is Tourism Strategy and Planning for Wine Regions and Companies. During these years of work, he has participated in numerous national and international projects as well as speaker and keynote speaker in the main congresses on this topic. Geographer specialised in Tourism Planning and member of the research group ANTERRIT, member of TTRA (Travel and Tourism Research Association) Europe and visiting professor at the universities of Toulouse (France) and Monterrey (Mexico). Doctoral thesis in wine tourism and local development. Sommelier. Master in Tourism Business Management (Canterbury University, New Zealand). Specialities: tourism, innovation, wine tourism, destination management (DMO).

Rosa Costa

Azores Tourism Director

Rosa Maria Carreiro Machado Costa holds a degree in Hotel Administration and Management by ESHTE – Estoril Higher Institute for Tourism

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and Hotel Studies and has been working for 19 years on the tourism sector and throughout her career path she embraced projects in several areas. She is the Vice-President of the Association for Economic Valorisation of the Azores.
Previously, she held positions as: Executive Director and Administrator of Azores Youth Hostels; technical consultant for projects on the area of tourism; tourism consultant for the Municipality of Ponta Delgada; Technical and Commercial Director of Futurismo Azores Adventures; Board Assistant in the hotels Marina Atlântico and Açores Atlântico (Bensaúde Group).
She has been cumulatively involved in vocational training, on the area of tourism in several vocational schools, and she also organized and led, as Chief Expert, professions competitions such as Euroskills, Portugal Skills and Azores Skills in the Hotel Reception category.

Alberto Lopez

General Manager, Instituto Costarricense de Turismo (Costa Rica)

Economist, Master in Strategic Management and Doctor in Management Sciences. He participated in the Sustainability and Environmental Policies program at the University of California.

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Currently, he is the General Manager of the Costa Rican Tourism Institute since 2014, president of the National Technical Committee for Standardization in Tourism of Costa Rica, president of the Interinstitutional Commission of Tourist Marinas, President of the Technical Committee for Verification of the Certificate of Tourism Sustainability, member of the National Commission for Tourism Safety, member of the Commission of the governance mechanism of marine spaces under the jurisdiction of the Costa Rican State, member of the Board of Directors San Lucas Island National Park and of the Board of Directors of the Polo Turístico Golfo de Papagayo, and of the Board of Directors of ISTO Americas. From 2010 to 2014, he coordinated the Tourism Sustainability Department of the Costa Rican Tourism Institute. He is also a teacher in areas such as Economics, Strategic Management, Tourism Project Evaluation, Quality Management in tourism companies and Tourism Marketing, among others. Since 2002, he has been involved in the tourism sector, with more than 7 years in the National Chamber of Tourism and also, national and international lecturer on topics related to tourism in various sub-themes. He won the Costa Rica Tourism Merit Award 2019 (from the Costa Rican Association of Tourism Professionals) and he is an outstanding official of the State Distance University 2019.